Solid delivery, though timelines needed some pushing
The final product works well for us, although the process could have been smoother. We dealt with the same core team throughout, so we did not have to keep re-explaining things. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time.
The AI & Machine Learning work has already made a noticeable difference — tasks that used to take hours now take minutes. A couple of milestones slipped by a week or so, mostly around testing. Overall, a team we trust and plan to keep working with.
Project summary
We engaged GlobalNow IT Inc. to add an AI chatbot to our support site that answers questions from our help docs. Scope included discovery workshops, development in two-week sprints and a short support period after launch. The project took roughly 6 months from kickoff to launch.
- Project Type:
- AI & Machine Learning
- Project Cost:
- $150,000 to $499,999
- Project Duration:
- Jan 2026 - Jul 2026
- Business Type:
- Travel & Hospitality
- Location:
- Mumbai, India