Please describe your company, your role, and the industry you operate in.
Ironwood Kitchen is a Food & Beverage business in Cape Town, South Africa. As Program Manager, I was responsible for this project on our side and the main contact for Generation NYX LLC.
What specific problem or business challenge led you to hire this company?
We needed to set up a sensor network and alerts for our cold storage facilities, and we didn't have the in-house capacity to do it ourselves.
What services did the company provide for your project?
IoT Development, plus QA and some consulting on how to structure the project.
Why did you choose this company over other providers you considered?
A colleague recommended them, and our first calls confirmed they understood what we needed.
How clearly did the company understand your requirements and business goals?
They understood our goals quickly, partly because they had worked with Food & Beverage clients before.
How was your overall experience with their communication and project management?
Very responsive. We usually heard back the same day, even with the time difference.
Did the company deliver the project on time and within your expected budget?
Mostly. One milestone slipped by about a week, but the final delivery was on schedule and the budget held.
What tangible results or business impact have you seen since the project was completed?
Customer feedback has been positive, and we have seen better engagement since going live.
What did you like most about working with this company?
How easy they were to work with. They were responsive, honest and genuinely interested in our success.
Would you recommend this company to others, and would you work with them again?
Definitely. We have already started talking about the next phase.