Galaxy Web Services Reviews

Quality work, a little slower than we planned

Ravi Al Mansoori / Engineering Manager | Sep 17, 2026

We got a good result in the end, but the road there had a few bumps. The developers were knowledgeable and made a few suggestions that ended up saving us time and money. We dealt with the same core team throughout, so we did not have to keep re-explaining things. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline.

The result looks great and performs well, and our internal team found it easy to take over. Their team changed one developer midway, which slowed things down for a couple of weeks.

Overall, a team we trust and plan to keep working with.

Project summary

We partnered with Galaxy Web Services to add an AI chatbot to our support site that answers questions from our help docs. Their team handled planning, development and QA, with our product owner signing off each milestone. The project took roughly 8 months from kickoff to launch.

Overall Rating 3.5
Quality 3.5
Schedule 4.0
Project Cost 3.5
Willing To Refer 5.0

Project Type:: AI & Machine Learning
Project Cost:: $50,000 to $149,999
Project Duration:: Nov 2025 - Jul 2026
Business Type:: Financial Services
Location:: Dubai, UAE

Questions & Answers

Please describe your company, your role, and the industry you operate in.

We're a mid-sized Financial Services company based in Dubai, UAE. I'm the Engineering Manager and I oversaw the project from start to finish.

What specific problem or business challenge led you to hire this company?

We had tried to do this internally and it stalled. We needed specialists to add an AI chatbot to our support site that answers questions from our help docs.

What services did the company provide for your project?

AI & Machine Learning, plus QA and some consulting on how to structure the project.

Why did you choose this company over other providers you considered?

We compared three or four agencies. Galaxy Web Services asked the best questions and had good reviews from past clients.

How clearly did the company understand your requirements and business goals?

Better than we expected. They pointed out a few things we had not thought about.

How was your overall experience with their communication and project management?

Good. Weekly calls, regular updates and a shared board meant we always knew where things stood.

Did the company deliver the project on time and within your expected budget?

It was delivered on time, and the final invoice matched the original estimate.

What tangible results or business impact have you seen since the project was completed?

We can now handle more volume without adding staff, which was the main goal.

What did you like most about working with this company?

That they were proactive — they suggested improvements instead of just doing what was asked.

Would you recommend this company to others, and would you work with them again?

Yes, I've already recommended them to a couple of people I know.

Professional E-commerce Development Team, Smooth Delivery From Start to Finish

James Wright / Head of Product | Aug 24, 2026

Our experience with Galaxy Web Services was really positive from start to finish. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later. We dealt with the same core team throughout, so we did not have to keep re-explaining things.

It has made a real difference to how our team works day to day. Happy to recommend them.

Project summary

Galaxy Web Services was brought in to build a Shopify store with custom features for our product range. The project was split into milestones, with a working build shared at the end of each one. The project took roughly 7 months from kickoff to launch.

Overall Rating 4.5
Quality 4.0
Schedule 4.0
Project Cost 5.0
Willing To Refer 5.0

Project Type:: E-commerce Development
Project Cost:: $150,000 to $499,999
Project Duration:: Dec 2025 - Jul 2026
Business Type:: Retail & E-commerce
Location:: Edinburgh, UK

Questions & Answers

Please describe your company, your role, and the industry you operate in.

Bluepeak Store is a Retail & E-commerce business in Edinburgh, UK. As Head of Product, I was responsible for this project on our side and the main contact for Galaxy Web Services.

What specific problem or business challenge led you to hire this company?

Our existing setup was holding us back. We wanted to build a Shopify store with custom features for our product range before our busy season.

What services did the company provide for your project?

E-commerce Development, plus QA and some consulting on how to structure the project.

Why did you choose this company over other providers you considered?

A colleague recommended them, and our first calls confirmed they understood what we needed.

How clearly did the company understand your requirements and business goals?

Very well. They asked a lot of questions upfront and turned our rough ideas into a clear plan.

How was your overall experience with their communication and project management?

Good. Weekly calls, regular updates and a shared board meant we always knew where things stood.

Did the company deliver the project on time and within your expected budget?

Mostly. One milestone slipped by about a week, but the final delivery was on schedule and the budget held.

What tangible results or business impact have you seen since the project was completed?

It is still early, but the numbers are trending in the right direction and the system has been stable.

What did you like most about working with this company?

The consistency. Same team, same standard, from the first week to the last.

Would you recommend this company to others, and would you work with them again?

Definitely. We have already started talking about the next phase.

Good results, communication improved as the project went on

Brandon Patel / CEO | Aug 23, 2026

Overall the project was a success, though it was not without some challenges. Their project manager kept things organised and was quick to flag anything that might affect the timeline. We dealt with the same core team throughout, so we did not have to keep re-explaining things.

We are already seeing better numbers than before the project. Estimates on a few features were optimistic and those took longer than planned. We would definitely work with them again.

Project summary

Galaxy Web Services was brought in to redesign and rebuild our company website on a modern stack. The project was split into milestones, with a working build shared at the end of each one. We worked together for around 7 months.

Overall Rating 3.5
Quality 3.5
Schedule 3.5
Project Cost 3.5
Willing To Refer 5.0

Project Type:: Web Development
Project Cost:: $10,000 to $49,999
Project Duration:: Dec 2025 - Jul 2026
Business Type:: Logistics & Supply Chain
Location:: Charlotte, USA

Questions & Answers

Please describe your company, your role, and the industry you operate in.

I work as CEO at Atlas Supply Inc. We operate in Logistics & Supply Chain and most of our customers are in and around Charlotte, USA.

What specific problem or business challenge led you to hire this company?

We needed to redesign and rebuild our company website on a modern stack, and we didn't have the in-house capacity to do it ourselves.

What services did the company provide for your project?

Web Development, including planning, development, testing and launch support.

Why did you choose this company over other providers you considered?

We compared three or four agencies. Galaxy Web Services asked the best questions and had good reviews from past clients.

How clearly did the company understand your requirements and business goals?

Very well. They asked a lot of questions upfront and turned our rough ideas into a clear plan.

How was your overall experience with their communication and project management?

Good. Weekly calls, regular updates and a shared board meant we always knew where things stood.

Did the company deliver the project on time and within your expected budget?

Yes. The only extra cost came from features we added ourselves, and they quoted those fairly.

What tangible results or business impact have you seen since the project was completed?

Customer feedback has been positive, and we have seen better engagement since going live.

What did you like most about working with this company?

The consistency. Same team, same standard, from the first week to the last.

Would you recommend this company to others, and would you work with them again?

Definitely. We have already started talking about the next phase.

They listened, asked the right questions, and delivered

Rachel Reed / Owner | Jul 20, 2026

Galaxy Web Services did an excellent job for us. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later.

The Mobile App Development work has already made a noticeable difference — tasks that used to take hours now take minutes. Overall, a team we trust and plan to keep working with.

Project summary

We engaged Galaxy Web Services to build iOS and Android apps for our customers, including booking, payments and push notifications. Scope included discovery workshops, development in two-week sprints and a short support period after launch. We worked together for around 3 months.

Overall Rating 4.5
Quality 4.5
Schedule 5.0
Project Cost 4.5
Willing To Refer 5.0

Project Type:: Mobile App Development
Project Cost:: Less than $10,000
Project Duration:: Feb 2026 - May 2026
Business Type:: Media & Entertainment
Location:: Phoenix, USA

Questions & Answers

Please describe your company, your role, and the industry you operate in.

Greenfield Entertainment Inc is a Media & Entertainment business in Phoenix, USA. As Owner, I was responsible for this project on our side and the main contact for Galaxy Web Services.

What specific problem or business challenge led you to hire this company?

We had tried to do this internally and it stalled. We needed specialists to build iOS and Android apps for our customers, including booking, payments and push notifications.

What services did the company provide for your project?

Mobile App Development, plus QA and some consulting on how to structure the project.

Why did you choose this company over other providers you considered?

We compared three or four agencies. Galaxy Web Services asked the best questions and had good reviews from past clients.

How clearly did the company understand your requirements and business goals?

They understood our goals quickly, partly because they had worked with Media & Entertainment clients before.

How was your overall experience with their communication and project management?

Very responsive. We usually heard back the same day, even with the time difference.

Did the company deliver the project on time and within your expected budget?

Yes, on time and within budget.

What tangible results or business impact have you seen since the project was completed?

Customer feedback has been positive, and we have seen better engagement since going live.

What did you like most about working with this company?

Their attention to detail and the quality of the final product.

Would you recommend this company to others, and would you work with them again?

Definitely. We have already started talking about the next phase.

Galaxy Web Services Delivered a Quality E-commerce Development Solution on Time

Amy Doyle / Co-Founder | Jun 20, 2026

We were happy with the final result. The developers were knowledgeable and made a few suggestions that ended up saving us time and money. Their project manager kept things organised and was quick to flag anything that might affect the timeline. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time.

It has made a real difference to how our team works day to day. There were some early misunderstandings on requirements that took a few rounds to sort out.

I would recommend Galaxy Web Services to anyone looking for a dependable E-commerce Development partner.

Project summary

Our company worked with Galaxy Web Services to add subscriptions and a better checkout to our existing store. The project was split into milestones, with a working build shared at the end of each one. The project took roughly 4 months from kickoff to launch.

Overall Rating 4.0
Quality 3.5
Schedule 3.5
Project Cost 4.5
Willing To Refer 5.0

Project Type:: E-commerce Development
Project Cost:: $50,000 to $149,999
Project Duration:: Jan 2026 - May 2026
Business Type:: Mining & Metals
Location:: Manchester, UK

Questions & Answers

Please describe your company, your role, and the industry you operate in.

We're a mid-sized Mining & Metals company based in Manchester, UK. I'm the Co-Founder and I oversaw the project from start to finish.

What specific problem or business challenge led you to hire this company?

We needed to add subscriptions and a better checkout to our existing store, and we didn't have the in-house capacity to do it ourselves.

What services did the company provide for your project?

E-commerce Development, plus QA and some consulting on how to structure the project.

Why did you choose this company over other providers you considered?

They had relevant experience in Mining & Metals and their proposal was the clearest of the ones we received.

How clearly did the company understand your requirements and business goals?

Better than we expected. They pointed out a few things we had not thought about.

How was your overall experience with their communication and project management?

Very responsive. We usually heard back the same day, even with the time difference.

Did the company deliver the project on time and within your expected budget?

Yes, on time and within budget.

What tangible results or business impact have you seen since the project was completed?

Customer feedback has been positive, and we have seen better engagement since going live.

What did you like most about working with this company?

How easy they were to work with. They were responsive, honest and genuinely interested in our success.

Would you recommend this company to others, and would you work with them again?

Yes. They are a reliable E-commerce Development partner.

Solid delivery, though timelines needed some pushing

Naledi Botha / Program Manager | Apr 22, 2026

The final product works well for us, although the process could have been smoother. Their project manager kept things organised and was quick to flag anything that might affect the timeline. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time. They were upfront about what was realistic within our budget, which helped us prioritise the right features.

It has made a real difference to how our team works day to day. Documentation at handover was a bit thin and we had to ask for more detail.

We are already discussing the next phase with them.

Project summary

We engaged Galaxy Web Services to add an AI chatbot to our support site that answers questions from our help docs. Their team handled planning, development and QA, with our product owner signing off each milestone. We worked together for around 7 months.

Overall Rating 3.5
Quality 3.5
Schedule 3.5
Project Cost 3.5
Willing To Refer 5.0

Project Type:: AI & Machine Learning
Project Cost:: $500,000+
Project Duration:: Jul 2025 - Feb 2026
Business Type:: Travel & Hospitality
Location:: Cape Town, South Africa

Questions & Answers

Please describe your company, your role, and the industry you operate in.

I work as Program Manager at Summit Hospitality. We operate in Travel & Hospitality and most of our customers are in and around Cape Town, South Africa.

What specific problem or business challenge led you to hire this company?

We needed to add an AI chatbot to our support site that answers questions from our help docs, and we didn't have the in-house capacity to do it ourselves.

What services did the company provide for your project?

AI & Machine Learning, plus QA and some consulting on how to structure the project.

Why did you choose this company over other providers you considered?

We compared three or four agencies. Galaxy Web Services asked the best questions and had good reviews from past clients.

How clearly did the company understand your requirements and business goals?

They understood our goals quickly, partly because they had worked with Travel & Hospitality clients before.

How was your overall experience with their communication and project management?

Organised and transparent. Their project manager kept the project on track and flagged risks early.

Did the company deliver the project on time and within your expected budget?

Mostly. One milestone slipped by about a week, but the final delivery was on schedule and the budget held.

What tangible results or business impact have you seen since the project was completed?

Customer feedback has been positive, and we have seen better engagement since going live.

What did you like most about working with this company?

Their attention to detail and the quality of the final product.

Would you recommend this company to others, and would you work with them again?

Yes, I would recommend them and we plan to work with them again.

Exceeded our expectations on quality and communication

Julia Becker / CEO | Mar 25, 2026

The project went well overall. They took the time to understand our business before suggesting anything, which we appreciated after previous agencies jumped straight into building. They were upfront about what was realistic within our budget, which helped us prioritise the right features. The developers were knowledgeable and made a few suggestions that ended up saving us time and money.

The result looks great and performs well, and our internal team found it easy to take over. Estimates on a few features were optimistic and those took longer than planned. If you need a team that communicates well and delivers, they are a good choice.

Project summary

We engaged Galaxy Web Services to add an AI chatbot to our support site that answers questions from our help docs. They also took care of integrations with a couple of third-party tools we already used. Overall it was a 5-month engagement.

Overall Rating 4.0
Quality 4.0
Schedule 3.5
Project Cost 4.0
Willing To Refer 5.0

Project Type:: AI & Machine Learning
Project Cost:: $10,000 to $49,999
Project Duration:: Sep 2025 - Feb 2026
Business Type:: Media & Entertainment
Location:: Munich, Germany

Questions & Answers

Please describe your company, your role, and the industry you operate in.

I'm the CEO at Swift Entertainment GmbH, a Media & Entertainment company based in Munich, Germany. I look after our technology and work closely with outside partners on bigger projects.

What specific problem or business challenge led you to hire this company?

Our team was spending too much time on manual work. The goal was to add an AI chatbot to our support site that answers questions from our help docs so they could focus on customers.

What services did the company provide for your project?

AI & Machine Learning, plus QA and some consulting on how to structure the project.

Why did you choose this company over other providers you considered?

Their pricing was fair and they were honest about timelines instead of just telling us what we wanted to hear.