Good value and a team that genuinely cares about the result
I would rate this engagement highly on almost every front. We dealt with the same core team throughout, so we did not have to keep re-explaining things. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later. The developers were knowledgeable and made a few suggestions that ended up saving us time and money.
Feedback from our customers has been very positive so far. Overall, a team we trust and plan to keep working with.
Project summary
Frapple was brought in to add an AI chatbot to our support site that answers questions from our help docs. Their team handled planning, development and QA, with our product owner signing off each milestone. The project took roughly 8 months from kickoff to launch.
- Project Type:
- AI & Machine Learning
- Project Cost:
- $50,000 to $149,999
- Project Duration:
- Dec 2025 - Aug 2026
- Business Type:
- Financial Services
- Location:
- Berlin, Germany