Good results, communication improved as the project went on
Overall the project was a success, though it was not without some challenges. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline.
Feedback from our customers has been very positive so far. There were some early misunderstandings on requirements that took a few rounds to sort out.
We are already discussing the next phase with them.
Project summary
We hired Fractallogy to add an AI chatbot to our support site that answers questions from our help docs. They worked alongside our in-house team, which mostly handled business requirements and testing. Overall it was a 3-month engagement.
- Project Type:
- AI & Machine Learning
- Project Cost:
- $150,000 to $499,999
- Project Duration:
- May 2026 - Aug 2026
- Business Type:
- Human Resources
- Location:
- Portland, USA