They listened, asked the right questions, and delivered
Overall we had a good experience working with FixIT Software. We dealt with the same core team throughout, so we did not have to keep re-explaining things. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later. They were upfront about what was realistic within our budget, which helped us prioritise the right features.
The AI & Machine Learning work has already made a noticeable difference — tasks that used to take hours now take minutes. Their team changed one developer midway, which slowed things down for a couple of weeks. I would recommend FixIT Software to anyone looking for a dependable AI & Machine Learning partner.
Project summary
We partnered with FixIT Software to add an AI chatbot to our support site that answers questions from our help docs. Scope included discovery workshops, development in two-week sprints and a short support period after launch. The project took roughly 6 months from kickoff to launch.
- Project Type:
- AI & Machine Learning
- Project Cost:
- Less than $10,000
- Project Duration:
- Feb 2026 - Aug 2026
- Business Type:
- Telecommunications
- Location:
- Montreal, Canada