Quality work, a little slower than we planned
We got a good result in the end, but the road there had a few bumps. They were upfront about what was realistic within our budget, which helped us prioritise the right features. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time.
Since launch, everything has been stable and our team has adapted to it quickly. Documentation at handover was a bit thin and we had to ask for more detail. We are already discussing the next phase with them.
Project summary
We engaged Exclusive Business Marketing to add an AI chatbot to our support site that answers questions from our help docs. They worked alongside our in-house team, which mostly handled business requirements and testing. Overall it was a 2-month engagement.
- Project Type:
- AI & Machine Learning
- Project Cost:
- $500,000+
- Project Duration:
- Jul 2026 - Sep 2026
- Business Type:
- Government & Public Sector
- Location:
- Hamburg, Germany