Please describe your company, your role, and the industry you operate in.
Maple Systems Pvt Ltd is a Information Technology business in Jaipur, India. As Senior Engineering Manager, I was responsible for this project on our side and the main contact for Envertis Software Solutions.
What specific problem or business challenge led you to hire this company?
We needed to customize our CRM and connect it to our website and billing system, and we didn't have the in-house capacity to do it ourselves.
What services did the company provide for your project?
End-to-end CRM Development — from requirements and design through to deployment and a support period afterwards.
Why did you choose this company over other providers you considered?
A colleague recommended them, and our first calls confirmed they understood what we needed.
How clearly did the company understand your requirements and business goals?
They understood our goals quickly, partly because they had worked with Information Technology clients before.
How was your overall experience with their communication and project management?
Good. Weekly calls, regular updates and a shared board meant we always knew where things stood.
Did the company deliver the project on time and within your expected budget?
Mostly. One milestone slipped by about a week, but the final delivery was on schedule and the budget held.
What tangible results or business impact have you seen since the project was completed?
Customer feedback has been positive, and we have seen better engagement since going live.
What did you like most about working with this company?
The consistency. Same team, same standard, from the first week to the last.
Would you recommend this company to others, and would you work with them again?
Yes, I've already recommended them to a couple of people I know.