Easy to work with and very transparent on timelines and cost
We were very happy with how this project went. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time. They shared working builds regularly, so we could test early and give feedback before things were locked in. They took the time to understand our business before suggesting anything, which we appreciated after previous agencies jumped straight into building.
We are already seeing better numbers than before the project. We would definitely work with them again.
Project summary
Element 8 was brought in to add an AI chatbot to our support site that answers questions from our help docs. They worked alongside our in-house team, which mostly handled business requirements and testing. The engagement ran for about 9 months.
- Project Type:
- AI & Machine Learning
- Project Cost:
- $10,000 to $49,999
- Project Duration:
- Oct 2025 - Jul 2026
- Business Type:
- Education
- Location:
- Wellington, New Zealand
