Quality work, a little slower than we planned
Overall the project was a success, though it was not without some challenges. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later. They were upfront about what was realistic within our budget, which helped us prioritise the right features. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time.
It has made a real difference to how our team works day to day. There were some early misunderstandings on requirements that took a few rounds to sort out. I would recommend EICE Technology to anyone looking for a dependable AI & Machine Learning partner.
Project summary
We engaged EICE Technology to add an AI chatbot to our support site that answers questions from our help docs. The work covered requirements, design, development, testing and launch support. The engagement ran for about 6 months.
- Project Type:
- AI & Machine Learning
- Project Cost:
- $50,000 to $149,999
- Project Duration:
- Jan 2026 - Jul 2026
- Business Type:
- Telecommunications
- Location:
- Edmonton, Canada