Please describe your company, your role, and the industry you operate in.
Lakeshore Communications is a Telecommunications business in Pune, India. As Senior Engineering Manager, I was responsible for this project on our side and the main contact for EFE Technology.
What specific problem or business challenge led you to hire this company?
We needed to migrate our sales team to a new CRM and set up automation, and we didn't have the in-house capacity to do it ourselves.
What services did the company provide for your project?
CRM Development, including planning, development, testing and launch support.
Why did you choose this company over other providers you considered?
We compared three or four agencies. EFE Technology asked the best questions and had good reviews from past clients.
How clearly did the company understand your requirements and business goals?
They understood our goals quickly, partly because they had worked with Telecommunications clients before.
How was your overall experience with their communication and project management?
Good. Weekly calls, regular updates and a shared board meant we always knew where things stood.
Did the company deliver the project on time and within your expected budget?
Mostly. One milestone slipped by about a week, but the final delivery was on schedule and the budget held.
What tangible results or business impact have you seen since the project was completed?
Our team saves several hours a week, and we have had very few issues since launch.
What did you like most about working with this company?
That they were proactive — they suggested improvements instead of just doing what was asked.
Would you recommend this company to others, and would you work with them again?
Yes, I would recommend them and we plan to work with them again.