Quality work, a little slower than we planned
We got a good result in the end, but the road there had a few bumps. Even with the time zone difference, responses usually came the same day and we never felt left in the dark. They shared working builds regularly, so we could test early and give feedback before things were locked in. We dealt with the same core team throughout, so we did not have to keep re-explaining things.
We launched on schedule and have not had any major issues since. We had to follow up a few times on smaller bug fixes after launch.
If you need a team that communicates well and delivers, they are a good choice.
Project summary
Our company worked with Dotfusion Digital - B Corp to add an AI chatbot to our support site that answers questions from our help docs. They worked alongside our in-house team, which mostly handled business requirements and testing. Overall it was a 4-month engagement.
- Project Type:
- AI & Machine Learning
- Project Cost:
- Less than $10,000
- Project Duration:
- May 2026 - Sep 2026
- Business Type:
- Telecommunications
- Location:
- Adelaide, Australia