Good results, communication improved as the project went on
Overall the project was a success, though it was not without some challenges. They shared working builds regularly, so we could test early and give feedback before things were locked in. We dealt with the same core team throughout, so we did not have to keep re-explaining things.
The result looks great and performs well, and our internal team found it easy to take over. Their team changed one developer midway, which slowed things down for a couple of weeks.
Overall, a team we trust and plan to keep working with.
Project summary
We partnered with DCSL Software to add an AI chatbot to our support site that answers questions from our help docs. Their team handled planning, development and QA, with our product owner signing off each milestone. Overall it was a 4-month engagement.
- Project Type:
- AI & Machine Learning
- Project Cost:
- $10,000 to $49,999
- Project Duration:
- May 2026 - Sep 2026
- Business Type:
- Financial Services
- Location:
- Perth, Australia
