Good results, communication improved as the project went on
Overall the project was a success, though it was not without some challenges. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline.
It has made a real difference to how our team works day to day. Their team changed one developer midway, which slowed things down for a couple of weeks.
We would definitely work with them again.
Project summary
We hired Cualit to add an AI chatbot to our support site that answers questions from our help docs. The work covered requirements, design, development, testing and launch support. The engagement ran for about 5 months.
- Project Type:
- AI & Machine Learning
- Project Cost:
- $50,000 to $149,999
- Project Duration:
- Apr 2026 - Sep 2026
- Business Type:
- Sports & Fitness
- Location:
- Brisbane, Australia