Please describe your company, your role, and the industry you operate in.
Pinecrest Gaming is a Gaming & Gambling business in Raleigh, USA. As Chief Digital Officer, I was responsible for this project on our side and the main contact for Codesk Tec (Pvt).
What specific problem or business challenge led you to hire this company?
Our team was spending too much time on manual work. The goal was to improve our release process, which involved a lot of manual steps so they could focus on customers.
What services did the company provide for your project?
DevOps Services, including planning, development, testing and launch support.
Why did you choose this company over other providers you considered?
Their pricing was fair and they were honest about timelines instead of just telling us what we wanted to hear.
How clearly did the company understand your requirements and business goals?
Well. There were a couple of points we had to clarify early on, but after that they were spot on.
How was your overall experience with their communication and project management?
Communication was good overall and improved further once we settled into a routine.
Did the company deliver the project on time and within your expected budget?
Yes. The only extra cost came from features we added ourselves, and they quoted those fairly.
What tangible results or business impact have you seen since the project was completed?
Customer feedback has been positive, and we have seen better engagement since going live.
What did you like most about working with this company?
The consistency. Same team, same standard, from the first week to the last.
Would you recommend this company to others, and would you work with them again?
Yes, I would recommend them and we plan to work with them again.