Good work overall, with a few bumps along the way
We got a good result in the end, but the road there had a few bumps. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time. They were upfront about what was realistic within our budget, which helped us prioritise the right features.
The IT Managed Services work has already made a noticeable difference — tasks that used to take hours now take minutes. A couple of milestones slipped by a week or so, mostly around testing. We are already discussing the next phase with them.
Project summary
We partnered with Codematic Technology Services to take over day-to-day IT support for our offices. They also took care of integrations with a couple of third-party tools we already used. We worked together for around 5 months.
- Project Type:
- IT Managed Services
- Project Cost:
- $500,000+
- Project Duration:
- Mar 2026 - Aug 2026
- Business Type:
- Aerospace & Defense
- Location:
- Dubai, UAE