Capable AI & Machine Learning team — happy with the end result
Overall the project was a success, though it was not without some challenges. They shared working builds regularly, so we could test early and give feedback before things were locked in. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time. The developers were knowledgeable and made a few suggestions that ended up saving us time and money.
We launched on schedule and have not had any major issues since. Estimates on a few features were optimistic and those took longer than planned. We are already discussing the next phase with them.
Project summary
We engaged Clicko Digital to add an AI chatbot to our support site that answers questions from our help docs. They also took care of integrations with a couple of third-party tools we already used. The engagement ran for about 7 months.
- Project Type:
- AI & Machine Learning
- Project Cost:
- $150,000 to $499,999
- Project Duration:
- Jan 2026 - Aug 2026
- Business Type:
- Telecommunications
- Location:
- Charlotte, USA