Please describe your company, your role, and the industry you operate in.
Northgate Media Group Pte Ltd is a Advertising & Marketing business in Singapore. As Marketing Director, I was responsible for this project on our side and the main contact for ClearPoint.
What specific problem or business challenge led you to hire this company?
Our team was spending too much time on manual work. The goal was to develop a VR training module for new staff so they could focus on customers.
What services did the company provide for your project?
AR/VR Development, including planning, development, testing and launch support.
Why did you choose this company over other providers you considered?
We compared three or four agencies. ClearPoint asked the best questions and had good reviews from past clients.
How clearly did the company understand your requirements and business goals?
They understood our goals quickly, partly because they had worked with Advertising & Marketing clients before.
How was your overall experience with their communication and project management?
Very responsive. We usually heard back the same day, even with the time difference.
Did the company deliver the project on time and within your expected budget?
Yes. The only extra cost came from features we added ourselves, and they quoted those fairly.
What tangible results or business impact have you seen since the project was completed?
We can now handle more volume without adding staff, which was the main goal.
What did you like most about working with this company?
The consistency. Same team, same standard, from the first week to the last.
Would you recommend this company to others, and would you work with them again?
Definitely. We have already started talking about the next phase.