Great team to work with — professional, responsive and reliable
Overall we had a good experience working with Brand Ignite. Even with the time zone difference, responses usually came the same day and we never felt left in the dark. We dealt with the same core team throughout, so we did not have to keep re-explaining things. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline.
We are already seeing better numbers than before the project. Documentation at handover was a bit thin and we had to ask for more detail. Happy to recommend them.
Project summary
Brand Ignite was brought in to add an AI chatbot to our support site that answers questions from our help docs. They also took care of integrations with a couple of third-party tools we already used. The engagement ran for about 8 months.
- Project Type:
- AI & Machine Learning
- Project Cost:
- $50,000 to $149,999
- Project Duration:
- Jan 2026 - Sep 2026
- Business Type:
- Real Estate
- Location:
- San Diego, USA