Exceeded our expectations on quality and communication
I would rate this engagement highly on almost every front. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time.
We are already seeing better numbers than before the project. We would definitely work with them again.
Project summary
We engaged BetEngine Solutions to add an AI chatbot to our support site that answers questions from our help docs. Their team handled planning, development and QA, with our product owner signing off each milestone. The project took roughly 8 months from kickoff to launch.
- Project Type:
- AI & Machine Learning
- Project Cost:
- $50,000 to $149,999
- Project Duration:
- Jan 2026 - Sep 2026
- Business Type:
- Media & Entertainment
- Location:
- Charlotte, USA