Capable AI & Machine Learning team — happy with the end result
We got a good result in the end, but the road there had a few bumps. They were upfront about what was realistic within our budget, which helped us prioritise the right features. They shared working builds regularly, so we could test early and give feedback before things were locked in.
Since launch, everything has been stable and our team has adapted to it quickly. Estimates on a few features were optimistic and those took longer than planned. Overall, a team we trust and plan to keep working with.
Project summary
We engaged Aurora e-Labs to add an AI chatbot to our support site that answers questions from our help docs. They also took care of integrations with a couple of third-party tools we already used. We worked together for around 4 months.
- Project Type:
- AI & Machine Learning
- Project Cost:
- $150,000 to $499,999
- Project Duration:
- Apr 2026 - Aug 2026
- Business Type:
- Legal Services
- Location:
- Gold Coast, Australia