Good results, communication improved as the project went on
The final product works well for us, although the process could have been smoother. Their project manager kept things organised and was quick to flag anything that might affect the timeline. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline.
Feedback from our customers has been very positive so far. Their team changed one developer midway, which slowed things down for a couple of weeks. We are already discussing the next phase with them.
Project summary
Our company worked with Aconcagua Software to add an AI chatbot to our support site that answers questions from our help docs. Scope included discovery workshops, development in two-week sprints and a short support period after launch. The engagement ran for about 8 months.
- Project Type:
- AI & Machine Learning
- Project Cost:
- $50,000 to $149,999
- Project Duration:
- Nov 2025 - Jul 2026
- Business Type:
- Retail & E-commerce
- Location:
- Galway, Ireland