the role of artificial intelligence ai in logistics

The Role of Artificial Intelligence (AI) In Logistics

  • By Abel John
  • 26-02-2020
  • Artificial Intelligence

Artificial Intelligence, It’s progressing rapidly and taking less time to be widely integrated into software than ever before. Artificial Intelligence is simply the simulation of intelligent human behavior in computers. AI mimics complex human behavior by using a trial and error method for reasoning. Although AI is now in its infancy, it is slowly progressing into a phase where it can autonomously perform tasks that were previously viewed as the exclusive domain of humans.

Presently, a large number of enterprises are efficiently harnessing the power of AI to scale their core business and achieve their specific business goals. Multiple business verticals such as technology, healthcare, manufacturing, logistics, and even banking leverage AI to ease their core business challenges. AI-powered software can now automate customer service jobs, keep track of logistics processes, manage medical records or even compose music!

If you are in pursuit of developing a custom AI-powered software for your logistics business, we recommend you to outsource your software development project to software development companies in India as they are specialists in delivering complex projects at a reasonable price tag.

Artificial Intelligence (AI) in Logistics

As we mentioned before, Artificial Intelligence (AI) has greatly reshaped our personal lives and is rapidly being adopted across multiple business verticals, which includes logistics. By deeply analyzing the role of AI in multiple verticals, there are numerous possibilities for AI to be applied in logistics. We can employ AI in the logistics industry to automate time-consuming tasks. Apart from that, it can draw valuable insights by analyzing large chunks of data. Data scientists can use these insights for optimizing logistics processes so that businesses can adapt dynamically to varying market requirements.

A recent study revealed that the logistics industry was one of the verticals that adopt AI and machine learning processes extensively. They now rely on AI in all areas of the supply chain management which includes Material Planning, Procurement & integration, warehouse management, and returns. Below, we will discuss the ways in which AI can revolutionize Logistics and Supply Chain Management.

Ways in which AI can revolutionize Logistics and Supply Chain Management.

1. Vision-Based Inventory Management

Vision-Based Inventory Management uses computer vision-based AI to track products, improve retail store execution and measure shelf performance. By using computer vision, and deep learning technology, logistics companies can obtain the characteristics of items in their warehouse such as labels, brand, Price tags, logos, etc. Apart from that, Vision-Based Inventory Management can be used for error-free picking of goods from inventories.

Vision-Based Inventory Management can be integrated into autonomous robots, AGVs(Automated guided vehicles), Drones and even to an AR glass, if your warehouse is small and is managed by human workers. Augmented reality technology could enable your warehouse employees to navigate to the exact location via a VR glass or a see-through display.

This will allow your employees to easily navigate through the warehouse in a hassle-free manner and will also ensure error-free picking and sorting. Sorting operations in your warehouse can even be optimized by using Intelligent Robotic Sorting, which enables rapid sorting of parcels, and even palletized shipments.

2. Self-Learning and Self-Navigating AGVs

Warehouses now contain enormous quantities of goods than ever before. Instilling human workers for warehouse management can be time-consuming and will be less effective, especially for large warehouses that host enormous quantities of goods. Replacing human workers with intelligent automated guided vehicles (AGVs) can do lots of difference as it can observe their environment autonomously of one another using sensors and navigate independently to their respective destinations.

3. AI-Powered Customer Experience

Customer service plays an important role in the operation of a logistics business. Considering that, it is highly essential for every logistics business to build AI-powered custom software that manages customer experience. You can even integrate voice-based service to track your packages and receive shipment updates using Google Assistant and Amazon’s Alexa.

The use of AI technologies such as robotic process automation, Natural language processing, and machine learning can help logistic businesses to deeply analyze customer feedback at high precision and speed that are generally not achievable through humans.

4. Autonomous Delivery Fleet

Currently, autonomous driving technology is advancing more rapidly than we expected. So, in the near future, self-driving cars will be common among us. In the future, we can replace traditional delivery fleets with a more advanced autonomous delivery fleet that could completely eliminate your dependence on human drivers.

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